Terms & Conditions – Bookings
Guests can cancel their reservation up to 24 hours before the booked date of arrival. Failure to cancel within this time will result in a cancellation charge equal to the first night of their stay and will be charged automatically to the credit/debit card number provided at the time of booking.
For Group Bookings (8 guests or more), the cancellation/modification policy is 7 days prior to check-in date. Failure to cancel within this time will result in a cancellation charge equal to the total amount shown in the reservation and will be charged automatically to the credit/debit card number provided at the time of booking
1.1 Guests are required to confirm their ETA (estimated time of arrival) via e-mail so that their reservation can be guaranteed after 14:00 HRS (Peru Time – GMT -5) on the day of arrival. If your itinerary changes or your bus/plane is delayed unexpectedly, please e-mail us at [email protected]
. Otherwise your booking may be subject to immediate cancellation.
1.2 Full upfront payment of all nights and rooms/beds reserved must be made upon arrival at the front desk.
1.3 Failure to check out by the stipulated time (11:00AM) will result in a penalty charge equal to an extra night’s stay.
2. Fees & Taxes
2.1 Based on national tax laws, Peruvian citizens and foreigners staying more than 59 days in Peru must pay an 18% IGV tax in addition to the total amount of their stay. To be exempt from this 18% tax (IGV), a copy of the immigration card and passport must be presented.
Please note both documents are required for tax exemption. Guests who are not able to present both documents will be required to pay the 18% IGV tax. Likewise, the 18% tax will be applied to the total amount of your stay if there is one or more taxable guests in your booking.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% tax regardless of the length of their stay in Peru.
2.2 There is a small government fee/tax on the Dune Buggy Tour (4.00 PEN per passenger). This fee must be paid right before departure.
2.3 Some other tours such as the Ballestas Islands, National Reserve and Nazca Lines apply a small government tax as well, which is also payable on departure.
3.1 We currently accept all cards at no extra cost. We prioritize card payments over cash.
3.2 Due to Peruvian bank regulations, ripped, worn, old or stained US Dollar notes (United States of America Dollars) will not be accepted. This is the same all over the country. Please, we recommend that you check your US dollar notes before arrival at the hostel. Any other currency except Peruvian Nuevos Soles (local currency) or US Dollars will not be accepted.
4.1 In the very unlikely event that the Banana’s Adventure Hostel is unable to provide the required number and/or type of rooms/beds reserved by the guest, the hostel reserves the right to arrange alternative accommodation of the same or similar standard for the guest, within the same locality. This event will not release the guest of the obligation to pay the hostel for their stay nor does it entitle them to a discount or compensation.
5. Right of Refusal & Expulsion
5.1 The Hostel reserves the right to refuse a guest entry and accommodation if, on arrival, the hostel’s staff reasonably considers that the guest is under the influence of drink or drugs or is behaving in a threatening, abusive or otherwise unacceptable manner.
5.2 In the same way, any kind of behavior deemed inappropriate, violent or disturbing (such as annoying other guests or staff members) will result in the immediate expulsion of the guest and if necessary, local authorities may be called in to intervene. Airport authorities may also be notified.
5.3 Discrimination on grounds of ethnicity, nationality, gender, religion/beliefs or sexual orientation is strictly prohibited.
6. Hostel Rules
6.1 The Hostel’s bar closes between 21h 30/22h 00 in order to ensure that all our guests have a quiet night’s sleep. Please, we urge you to cooperate as well by avoiding loud noises, loud talking or late-night swimming after this time.
6.2 Guests are not allowed to bring their own food or drink (including but not limited to alcohol) into the hostel for consumption or storage at the hostel.
6.3 Illegal drugs of any kind or origin (either for self-consumption or sale and including but not limited to cannabis) are not permitted within the hostel’s premises. Please, respect other guests and avoid legal trouble.
7. Liabilities for losses, damages, etc.
7.1 Bananas Adventure Hostel will not be liable in any way for any loss of or damage to valuables or any personal effects that are left either inside or outside the rooms, anywhere within our premises or during a certain activity (including but not limited to the dune buggy tour and sand boarding).
7.2 Lockers are available on request to protect your valuables at all times. Please, make sure to keep your room key and locker key in a safe place and hand them back to the front desk at check-out. Penalty for non-return or loss: 20 PEN (local currency).
7.3 Guests will be liable for any loss, damage to or loss of hostel property or personal injury they may cause at the hostel or during a certain activity (including but not limited to the dune buggy tour and sand boarding).
7.4 The Hostel will not be responsible for death caused by the negligence of a guest or “act of god” or during an extreme sport (including but not limited to the dune buggy tour and sand boarding).
7.5 Guests will also be responsible for any psychological or physical damage caused to another guest, staff or visitor.
7.6 Any indemnification made by the guest must cover the total costs and expenses of repair and/or replacement.